As fresh flowers are perishable goods, each order immediately enters the fulfillment process after confirmation. The system automatically sends order information to the respective merchant to prepare the floral materials and arrange shipment. If the order has already entered the processing stage (e.g., floral materials have been procured, the bouquet has started production, or the order has been handed over to the logistics provider), requesting changes to the order content at this point (including modifications to items, quantity, flower types, delivery time, or payment method) may cause inconsistencies in inventory and logistics records, potentially affecting delivery quality and timeliness.
Therefore, our platform generally does not accept any modifications or cancellations to confirmed orders. Please be sure to double-check all details carefully before submitting your order.
Handling of Exceptional Circumstances
If you wish to cancel or modify an order for the following reasons, please contact Customer Service and provide relevant evidence. We will then assist in coordinating with the merchant regarding subsequent steps:
- Incorrect Order Price: The item price was inaccurate due to a system error, or a promotion/discount was incorrectly configured.
- Duplicate Order Submission: The same order was placed multiple times due to a system issue.
- Errors Not Attributable to the Customer: The order content does not match the actual selection made, due to a platform system problem.
Please note: This platform acts solely as a transaction intermediary and provides customer service coordination. The final authority to approve any cancellation or modification request resides solely with the merchant. We cannot guarantee that all requests will be accepted and assume no responsibility for the merchant's final decision.
